If your teammates are not receiving their emails/notifications from Sportgo Lite as they would expect, there are a few things to check.
1. Have they verified their account?
As a manager, you can check to see who has an unverified account by going to your Players page. Any player who has a lightning bolt icon next to the gear icon in the 'Actions' row is unverified. By clicking the gear icon, you will be shown an option to resend the verification email to that player.
Until a player has verified their account with Sportgo Lite, they will not receive any emails or notifications from us.
Here, Nick is shown to be unverified while Tyler is a verified user.
By clicking on the lightning bolt icon, you can find a button to resend Nick's verification email.
2. Is the player eligible for this event?
A player who is listed as a Spare may not be eligible for the event. On you Event Page a manager can see who's been invited under the Invited column.
3. Their email address may be flagged
If a player has instituted an automatic response to their email address it may interfere with our automatic emailer causing us to pause their account.
If you feel this is happening, please email us at [email protected] with the email address affected and we can fix this player's account.